Home & Business IT Support
The need for IT support is growing rapidly… Small businesses are popping up everywhere, all while large businesses continue to thrive. Those who achieve ideal success through their business understand how essential it is to have a team of experts aiding them in every field. A critical role in aiding with consumer contentment is tech support.
When your customers run into an issue with your product, there needs to be a solid support team implemented to aid them in resolving their issue. For IT issues, such as a feature or module not working, they call tech support. Having a helpful and knowledgeable team aiding them provides them with the comfort and confidence they need. If there is no tech team in place, questions remained unanswered, thus, causing customers to eventually stop using your product.
Your business is highly dependant on your customers satisfaction and that comes with great customer service. Helping customers is a major factor, but when your business includes a product, customer service isn’t the only way to be there when customers have questions and concerns. Technical support is key to ensuring product fulfillment.
Which is why tech support is critical for your growing business no matter what type of product it is. Not only does it help increase sales, but you also have the chance to exceed expectations. Before understanding why tech support is important for your product-based business, it is relevant to know what it is exactly. Tech support is a form of communication between your business and customers. It aids customers with any inquiries they may have, whether it be an issue with product or just additional information regarding installation, login or other technical difficulties. Tech support is a helpful tool, it could be done through live chat, email or over the phone.
Tech support differs from customer service, it is much more efficient and reliable especially when your business is product-based. Your knowledgeable team consists of experts who pinpoint and fix any issues that arise with clients using your products. Your business can go the extra mile and develop new ways to make the product even more efficient than it was before.
Stay ahead of other businesses by having that backbone piece to your business that makes you stand out. You want your customers to always be happy and satisfied. A pleased customer, means a happy business owner.
IT Services Available:
IT Support from the comfort of your own home or office. Many problems can be solved without you having to haul your machine in. For on-going remote and IT Support, we offers a monthly service plan to manage and maintain your workstations. Remote services are offered for both home and business customers. Remote support on your desktop, laptop, or mac, please contact us to set up a remote session.
We offer one-on-one tutoring services both in-home and via remote support. Services include procedural support for emailing, office, internet browsing, operating system how-to’s, and more. We also offer application-specific tutoring and mobile device support. Business and home tutoring options available.
Includes the support of computer networks, servers, computer systems, software and technical problems. On-going support plans are available. Please contact for more information. Support is offered for both small and large businesses, home offices and personal use.
Server / Workstation Maintenance
Like a vehicle, your computer requires regular maintenance to keep it running smoothly, extending its lifespan. Computer maintenance services offered for home and for business include:
Monthly Service plan: Computer health support, virus, procedural support (includes yearly service)
Yearly Computer Service: Windows updates, interior computer cleaning, anti-virus update, system checks
Internal/external computer cleaning